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Privacy Policy
How PickleRankPH collects, uses, stores, and protects your information.
Last updated: September 27, 2026
Overview
PickleRankPH ("we", "us", "the platform") operates a pickleball rating, ranking, tournament, and club-management service for players and clubs in the Philippines, available on the web at https://prph.app/ and through our mobile app. This policy explains what personal information we collect when you create an account and use the platform, why we collect it, who we share it with, and the choices and rights you have over it.
This policy applies to the PickleRankPH website and mobile app. By creating an account you agree to the collection and use of information as described here and in our Terms of Service.
What we collect
Account information
When you register, we collect your email address, a password (which we store hashed, never in plain text), full name, nickname, mobile/phone number, and gender. Birthday and preferred playing hand are optional. If you provide one, we also store an emergency contact.
Location
We ask you to choose your region, province, and city from a list of Philippine locations so we can show you relevant clubs, tournaments, and regional rankings. This is a manual selection you make yourself — PickleRankPH does not request GPS location access or track your real-time location.
Photos and identity documents
You may upload a profile photo. For player verification (confirming you are who you say you are, which protects the integrity of ratings and tournament rosters), you may be asked to upload a government-issued ID document. Both are stored securely in our cloud storage provider (DigitalOcean Spaces) and are not shown publicly — a profile photo may be displayed on your public player page, but your ID document is never displayed publicly and is used only for verification.
Play data
We record the matches you play, scores, your PickleRank (PR) Rating — separate singles and doubles ratings plus a reliability score that reflects how established your rating is — rankings, tournament registrations, open-play session participation, and club membership. Match results and rankings are part of the competitive record and are shown publicly, as is normal for a ranking platform.
Payments
When you pay for a tournament entry or a court booking, we record the payment and, where applicable, an uploaded payment receipt. Card, e-wallet, and other payment details are processed by our payment processor, PayMongo — we do not store your full card or bank details ourselves. We also track referral wallet/credit balances and the transactions that change them.
Referrals
If you use or share a referral code, we record your referral code, who referred whom, and any referral earnings credited to your wallet.
Device information
If you allow notifications, we store a push notification token (via Expo, and on Android via Firebase Cloud Messaging) so we can deliver match, tournament, and booking notifications to your device. We only collect this if you grant notification permission.
App permissions
The mobile app requests the following device permissions, and no others:
| Permission | What it's used for |
|---|---|
| Camera / Photo library | Solely to let you take or choose a profile photo, or to upload an ID document for player verification. We do not access your camera or photos for any other purpose. |
| Notifications | To deliver push notifications about your matches, tournaments, and bookings, only if you allow it. |
How we use your information
- To create and operate your player account, and to authenticate you when you sign in.
- To calculate and display ratings, rankings, and match/tournament history.
- To operate tournament registration, open play, club membership, and court bookings.
- To process payments and payouts and to keep the referral wallet accurate.
- To verify player identity where verification is required or requested.
- To send you push notifications you have opted into.
- To respond to support requests sent through Contact Us.
- To maintain the security and integrity of the platform and to prevent fraud.
Who we share it with
We do not sell your personal information. We share data only with the service providers that help us run the platform, and only for the purpose of providing the service:
| Provider | Purpose |
|---|---|
| DigitalOcean | Application hosting and file storage (Spaces) — photos, ID documents, and payment receipts. |
| PayMongo | Payment processing for tournament fees and court bookings. |
| Pusher | Real-time delivery of live scoring updates. |
| Expo | Delivery of mobile push notifications. |
| Firebase Cloud Messaging | Delivery of push notifications on Android devices. |
We may also disclose information if required by law, to protect the rights and safety of PickleRankPH, our players, or the public, or in connection with a merger, acquisition, or sale of assets (with notice to affected users where required).
Retention & account deletion
We keep your account information for as long as your account is active. If you delete your account, here is exactly what happens — see the full Account Deletion page for the step-by-step process:
- Erased: your name, email address, phone number, birthday, profile photo, and ID document are permanently removed, and you will no longer be able to log in.
- Retained in anonymised form: your match results, ratings, and ranking history stay in the system without your name or identifying details attached, because other players' match records and the club ladder depend on that history remaining intact.
- Retained for legal/accounting reasons: payment records are kept as required for tax and accounting obligations.
We do not promise total erasure of every record — the above describes exactly what is deleted and what is kept, and why.
Your rights under Philippine law
PickleRankPH operates in the Philippines and processes personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. As a data subject, you have the right to:
- Be informed that your personal data will be, is being, or was processed.
- Access your personal data that we hold.
- Correct inaccurate or outdated personal data.
- Object to the processing of your personal data.
- Erasure or blocking of your personal data under the conditions set out in the Act (see Retention & account deletion above for how this works in practice on PickleRankPH).
- Data portability — to obtain a copy of your data in an electronic format, where applicable.
- Damages for harm caused by inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data.
- Lodge a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.
To exercise any of these rights, reach us through Contact Us or email [email protected].
Security
We use reasonable technical and organizational measures to protect your information, including password hashing, access controls on our administrative tools, and storing photos, ID documents, and receipts in access-controlled cloud storage. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children's privacy
PickleRankPH is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take steps to remove it.
Changes to this policy
We may update this policy from time to time. We will update the "Last updated" date at the top of this page when we do. Continued use of PickleRankPH after changes take effect means you accept the revised policy.
Contact us
Questions about this policy or how your data is handled? Reach us at Contact Us or email [email protected].